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Delivery of the product
Stock items are standard shipped on the same day when ordered before 16:00.
Goods Receipt
4.1. The product shall be delivered to the Customer by the Seller, who shall manage the shipping operation on its behalf or through third parties. The customer must in any case sign the delivery note.
When the seller is a third-party, Hort Grow is not responsible for and does not participate in the management of the sale and shipment between the Customer and the third-party, as a result of the commercial relationship established through its marketplace.
4.2. The product ordered shall be delivered to the Customer within the period expressly indicated for each product, it being understood that said delivery period refers to working days, which shall be counted from the date of confirmation of the order by the Seller. It shall be understood that the Customer has cancelled their order if he/she cannot be located or is not at the designated address, in which case the amounts paid for the product shall be refunded, excluding delivery and collection costs.
4.3. The risk of loss or damage to the product shall be passed on to the Customer upon delivery of the product. For this reason, the Customer must ensure upon delivery that the package has not been broken or tampered with nor that the packaging does not cover the entire surface.
In the event of doubt, the Customer must check the full contents of the goods in front of the carrier, or indicate the legend "To be checked" next to the signature on the document certifying receipt of the shipment.
The goods will be delivered at the entrance of the establishment, being the Customer's responsibility to pick it up and move it inside. If the deposit of the goods is made inside the warehouse or commercial premises of the customer, this will be done as a mere deference of the deliveryman, and at the risk of the customer or his staff, being released H.G. Trading and Wholesale S.L. from any claim for damages or injuries that may occur in the process of unloading, both with the goods and in the establishment of the Client.
4.4. Any incident with the receipt or non-receipt of the product must be reported to Natural Systems in writing as soon as possible by e-mail to info@hgtrading.es and in any case not later than 24 hours. .
The customer shall be obliged to notify any breakage or damage to the products caused by transport within 24 hours of receipt. Claims for transport damage must be sent to the following e-mail address: info@hgtrading.es, accompanied by images or evidence of the poor condition or breakage of the products due to transport.
Together with the goods, the customer must check the delivery documentation, notifying H.G. Trading and Wholesale S.L. of any error or discrepancy between the delivery note and the goods received. The deadline for lodging this claim is 24 working hours after delivery. Once this period has expired, no claim may be lodged.
Deliveries from 1 December to 15 January may be delayed in relation to the total delivery time due to holidays of the logistics platforms of the various transport companies.
We’re happy to answer any questions you have. Just send us a message using this contact and we will get back to you as soon as possible.
